We have regular discussions with all the individuals we support and their carers about the services we provide to ensure quality performance and this is monitored by:-
Robust recruitment process for all our care workers by following a detailed interview to ensure their suitability and reliability, including the receipt of two verified written references.
We visit all individuals referred to us before their care starts, in order to establish good care working relationships.
Participating in care reviews with Social Services and NHS Staff.
One to one supervision and regular monitoring of the performance of care staff and support workers. Evaluation of the service we provide, by annual reviews and Risk Assessments and Courtesy phone calls every 3 months.
Regular staff meetings.